“We realized that, as we were building Aspire, that a full generation of new entrepreneurs and business owners, they didn’t have a banking brand that they felt connected with and that was offering digital financial services with speed and transparency that they expected…”
Feedback is a foundational part of product development, but can easily become confusing and misleading if not managed well. Product leaders from our portfolio share best practices for effectively managing customer feedback.
“Being remote or not seems less of a concern. It is more about, how do we actually allow the person to work where he feels the most comfortable? At the end of the day, we always want to find joy in the thing we are doing.”
“As the customers’ choices become more practical, advertising, communications, and strategy also have to follow suit to become a lot more practical. The moment we are seen as an indulgent brand that doesn’t speak the same lingo as a customer, they will immediately cut us off.”
Our take on Southeast Asia’s venture capital landscape this year, and how the current crisis, combined with various strategies early-stage VCs have been employing, will shape outcomes for the region’s startup ecosystem.